Frequently Asked Questions (FAQ)
Product Technical SupportHeat Wagon Dealers
CSA, UL or MEA approved
Use of non-OEM components
What size heater do I need?
What type of heater do I need?
Rentals
Training
Location
Hours
I have a problem with my Heat Wagon or Sure Flame heater. Who should I contact for service? Please use our dealer locator or contact us directly. They will be happy to assist you with your heating needs.
How do I contact my local Heat Wagon dealer? All of our dealers and their contact information is available at our dealer locator.
Is my Heat Wagon or Sure Flame heater CSA or MEA approved? Please click on the model number’s link. You will see the CSA or MEA approval seal for each heater. Click on those seals to view each approval.
Can I use locally obtainable components to set up or service my Heat Wagon or Sure Flame heater? OEM components should always be used in any repair or set up situation. Only OEM components are tested and approved by Heat Wagon engineers as well as independent approval services. Non-OEM components may affect how the heater performs and can cause heater failure or personal injury. Non-OEM components will void factory warranty.
How do I know what size heater I need for the job? You can use a formula that will roughly determine your BTU needs.
The formula is: (Cubic Feet)(.133)( Desired Temperature Rise) = BTU Needed
| For example: | Building A |
| Length | 100’ |
| Width | 50’ |
| Height | 20’ |
100’ x 50’= 5,000 square feet, multiply that by 20’ (ceilings), and you have 100,000 cubic feet. If you want to raise the building temperature by 50 degrees, then your formula will be as follows: (100,000)(.133)(50) = 665,000 BTU’s Given the BTUs needed, (2) S405 or (2) VG400 models are adequate.
What type of Heat Wagon or Sure Flame heater will best suit my needs? Heat Wagon makes a variety of heaters including electric, oil fired, propane, and natural gas. These heaters can be direct fired or indirect fired. They are also available in 120 volt models as well as 240 volt single or three phase models and 480 volt three phase.
Are Heat Wagon or Sure Flame heaters available for rental? Yes! Please use our dealer locator to find a local Heat Wagon dealer that you can contact for pricing and availability.
Does Heat Wagon offer training on heaters and job sizing? Yes, our Heat Wagon dealers are trained on the technical aspects of Heat Wagon heaters as well as on how to properly size your specific needs. For help locating a local dealer, please use our dealer locator.
Where is Heat Wagon located? Heat Wagon is located in Valparaiso, IN just off the intersection of State Highway 2 and County Road 400 East. The address is 342 N CR 400 E, Valparaiso, IN 46383.
From the North: Follow Highway 49 south and take Highway 2 east. Just after you cross the railroad tracks, you’ll pass a school on the left. Turn right onto CR 400 E. Heat Wagon is 1/10 of a mile on your right.
From the South: (If north-bound on I-65) Follow Highway 30 east and take Highway 49 north to Highway 2 east. Just after you cross the railroad tracks, you’ll pass a school on the left. Turn right onto CR 400 E. Heat Wagon is 1/10 of a mile on your right. (If north-bound on Highway 49) Take Highway 49 north to Highway 2 east. Just after you cross the railroad tracks, you’ll pass a school on the left. Turn right onto CR 400 E. Heat Wagon is 1/10 of a mile on your right.
From the West: Follow Highway 30 east and take Highway 49 north to Highway 2 east. Just after you cross the railroad tracks, you’ll pass a school on the left. Turn right onto CR 400 E. Heat Wagon is 1/10 of a mile on your right.
From the East: Follow Highway 30 west and take Highway 49 north to Highway 2 east. Just after you cross the railroad tracks, you’ll pass a school on the left. Turn right onto CR 400 E. Heat Wagon is 1/10 of a mile on your right.
What are the operating hours for Heat Wagon? Heat Wagon is open from 8:00AM to 5:00PM Monday – Friday.